Print

METHOD OF SHIPPING AND SERVICE DELIVERY

You can choose between different modes of shipping and delivery, some modes are only available for some products are not available in some areas: 1) Delivery to your home by courier 2) Delivery HOME with specialized courier 3) Delivery by courier PLAN The shipping cost in Italy for one or more products with no limit to the number and weight of € 9.90, for shipping in all other countries around the world choose and include the shipping cost to your country from the page CHOOSE DESTINATION SHIPPING AND PRODUCTS IN ANY COUNTRY IN THE WORLD the 11th link of the menu categories to place your left. THE CHOICE AND INCLUSION IN THE SHOPPING CART THE COST OF SHIPPING IN ANY COUNTRY IN THE WORLD (EXCEPT FOR THE 'ITALY)' MANDATORY AND MUST ENSURE THAT 'THE ORDER IS VALID. Please remember to read carefully our Terms and Conditions Method of delivery and delivery options are: 1) Delivery to your home with Express Courier We use only the finest national and international couriers: TNT GLOBAL EXPRESS, UPS, SDA EXPRESS COURIER and BARTOLINI. The delivery of the order will be made by courier in Business Days (08:30 to 18:00) to ROAD PLAN (THE DELIVERY TO THE GROUND OR IN THE HOUSE ARE MADE AND ARE AVAILABLE WITHOUT ADDITIONAL COST ONLY IN THE CASE OF PRODUCTS AND HEAVY OBJECTS AND BULKY (APPLIANCES, ETC.) To ensure delivery to be made even if you're not at home when the courier, indicates an address where someone is always there for the withdrawal (for example, the reception of your stable, the your office or at your neighbor who you know is more prevalent in the home), as delivery is usually done without notice and couriers do not deliver at Mailboxes and Post Offices .. In case of absence, the Courier leaves a notice of passage, if not contatterai the carrier at the phone number indicated on notice of passage, the courier, usually after a further 2-3 working days, make another delivery attempt. If this attempt did not go well, the shipment will be in stock and will be contacted by our customer service with the goal of providing more precise information to the Courier that they can also meet your esigenze.Nel If it proves impossible to contact or even the eventual return agreed with our Customer Service Department was impossible, we will cancel the order (termination), the return of the product in our stores and the subsequent possible refund in accordance with the terms of payment scelta.Al when we entrust shipment to the courier will notify sending an SMS (remember to include your phone in the order form) and an email of "Delivery Confirmation", at which point shall commence delivery times. This email will contain all the details about delivery (products shipped, any amount due, payment methods accepted by the courier charge, instructions for collection, etc..) And the tracking number of the shipment, for which it is possible to know the exact location of the package shipped, you can track its location online in real time directly on the website of the courier. The tracking number is also present in your "Order History" making accessible the Log In (if you are a registered user), or via the link in the "Confirm Registration Order." Checks to be made at the time of delivery, at the time of delivery of the goods by the carrier, please check carefully: that the number of packages delivered corresponds to what is indicated in the transport document that you anticipate via e-mail that the packaging is not damaged, or wet that the sealing materials of the neck (adhesive tape or plastic) have not been in any way tampered with.Se evidence any of these abnormalities is recommended that you indicate it clearly on the courier waybill (subject SPECIFIC). 2) Delivery HOME with specialized courier  DELIVERY IN HOUSE AND 'MADE AND' AVAILABLE WITHOUT ADDITIONAL COST ONLY IN THE CASE OF PRODUCTS AND THE HEAVY AND BULKY (APPLIANCES, ETC) is a service provided by a shipper NOT Express specializes in transportation of heavy or bulky. He timing longer than express couriers. The service includes: - Phone call the courier (1-2 days before delivery) to advise of the date of delivery - Delivery to the floor using the lift / elevator or stairwell with minimum size and scope appropriate to the passage and lifting products. Check carefully the measurements of the doors and stairs so that they are sufficient for the passage of the product. In case of impossibility of passing the product will be delivered to the road surface. Read carefully the advice of our specialized courier - Product positioning IN HOUSE, according to your instructions. - Unpacking and possible withdrawal of packaging The service does not include: - The use of special means, such as cranes, forklifts, scaffolding, etc.. which is required when the product can not be brought to the floor by the stairs Monthly - Excluding any costs for access in restricted traffic zones or to obtain permits for the occupation of public land. - Add-on services (such as installation service, delivery by appointment, Saturday delivery, etc..), Which will be available when purchased separately during the purchase process) The delivery service's is not available in some areas difficult to reach (eg small islands, valleys and mountain passes, the Venice lagoon area) defined by couriers "remote areas" (see the list). In these cases the delivery can be made in Fermo Porto, floor ROAD PLAN or at the door, depending on the location. After receiving your order, you will be contacted by telephone by the customer service, remember to report any situations that might make it difficult delivery (eg areas with limited traffic, narrow, with or without a lift, etc..) Or for which you may need to visit the site or a personalized courier. The delivery time indicated in the data sheet shall be effective from the time dell'avvenuto contact telefonico.Al when we entrust the shipment to the carrier will notify sending an SMS and an email of "Delivery Confirmation". This email will contain all the details about delivery (products shipped, amount owed, types of payment accepted by the courier charge, etc..). 3) Delivery by courier PLAN This delivery service is intended only for certain types of products, occurs within the enclosed data sheet is provided for this type of service (Icon show "Delivered to the plan"). The delivery FLOOR, on the doorstep, with telephone notice is a service delivered by a courier, specializing in transportation of heavy or bulky. Provides 24/48 hours more than the timing of Standard delivery to your door. The service includes: -Phone call the courier (1-2 days before delivery) to advise the delivery date - Delivery to the floor, the front door, using the lift / elevator or stairwell with minimum size and scope appropriate to the passage and lifting products. - Check carefully the measurements of the doors and stairs so that they are sufficient for the passage of the product. In case of impossibility of passing the product will be delivered to the road surface (see conditions of sale). The service does not include: - The use of special means, such as cranes, forklifts, scaffolding, etc.. which is required when the product can not be brought to the floor by the stairs Monthly - Excluding any costs for access in restricted traffic zones or to obtain permits for the occupation of public land. - Add-on services (such as installation service, delivery by appointment, Saturday delivery, etc..), Which will be available when purchased separately during the purchase process - The service of unpacking and positioning of the product The service delivery PLAN is not available in some areas difficult to reach (eg small islands, valleys and mountain passes, the lagoon area of ​​Venice, etc.). Defined by couriers "Remote Areas" (see the list). In these cases delivery can be made to the plan or Without ROAD Porto depending on location. After receiving your order, you will be contacted by our customer service by phone, remember to report any situations that might make it difficult delivery (eg areas with limited traffic, narrow, with or without a lift, etc..) Or for which may need to visit the site or a personalized courier. The delivery time indicated in the data sheet shall be effective from the time dell'avvenuto contact telefonico.Al when we entrust the shipment to the carrier will notify sending an SMS and an email of "Delivery Confirmation". Remote areas For some areas and places , that couriers classify as "remote areas", some services, such as those of Delivery FLOOR, IN HOUSE or are not available. The sites classified as remote areas are as follows: LOCATION Zip ACQUACALDA 98050 ALICUDI PORTO 98050 ANACAPRI 80071 ASINARA CALA D OLIVA 07046 BARANO D ISCHIA 80070 BUONOPANE 80070 CALASETTA 09011 CAMPO NELL ELBA 57034 CANNETO 98055 CAPRAIA ISOLA 57032 CAPRERA ISOLA 07024 CAPRI 80073 CARLOFORTE 09014 CARPANI 57037 CASAMICCIOLA TERME 80074 CHAMOIS 11020 FAVIGNANA 91023 FILICUDI PORTO 98050 FONTANA 80070 FORIO 80075 GIANNUTRI 58019 GIGLIO CAMPESE 58012 GIGLIO CASTELLO 58012 GIGLIO PORTO 58012 GINOSTRA 98050 GORGONA ISOLA 57128 ISCHIA 80077 ISCHIA PONTE 80077 ISCHIA PORTO 80077 ISCHIA SAN MICHELE 80077 ISOLA DEL GIGLIO 58012 ISOLE TREMITI 71040 KAMMA 91017 LA MADDALENA 07024 LA REALE 07046 LACCO AMENO 80076 LAMPEDUSA 92010 LAMPEDUSA E LINOSA 92010 LE FORNA 04020 LENI 98050 LEVANZO 91023 LINGUA 98050 LINOSA 92010 LIPARI 98055 MAGAZZINI 57037 MALFA 98050 MARETTIMO 91010 MARINA DI CAMPO 57034 MARINA GRANDE DI CAPRI 80073 MONETA 07024 MONTE ISOLA 25050 MONTERONE 80075 PANAREA 98050 PANTELLERIA 91017 PANTELLERIA AEROPORTO 91017 PANZA 80075 PECORINI A MARE 98050 PESCHIERA MARAGLIO 25050 PIANOCONTE 98055 PIANOSA 57034 PIEDIMONTE D ISCHIA 80077 PONZA 04027 PROCIDA 80079 QUATTROPANI 98055 SAN DOMINO 71040 SAN NICOLA DI TREMITI 71040 SANT ANGELO 80070 SANT ANTUONO D ISCHIA 80077 SANTA MARINA SALINA 98050 SANT'ANTIOCO 09017 SANTO STEFANO DI LATINA 04020 SCAURI 91017 SERRARA 80070 SERRARA FONTANA 80070 STROMBOLI 98050 SUCCHIVO 80070 TESTACCIO D ISCHIA 80070 USTICA 90010 VENTOTENE 04020 VULCANO PORTO 98050 It 'excluding delivery in resort of Livigno (ZIP 23030) and Campione d'Italy (ZIP 22060).